FAQ

How do I choose the size?

Measure your dog's chest girth just behind the front legs, then check the size guide. If you're between two sizes, write to us with your dog's breed and weight before ordering.

What if the size doesn't fit?

Your first size exchange is free: contact us within 14 days and we arrange the exchange.

What are the delivery times?

Orders are prepared within 1–2 business days, then delivered to mainland France within 7–15 business days. A tracking number is emailed to you as soon as your order ships.

Will my dog be comfortable?

The bag wraps around the body and leaves all four legs free — the natural position most small dogs adopt when carried. Breathable nylon, adjustable strap. Let your dog get used to it gradually: a few minutes at home before the first outing.

Can I return my order?

Yes — you have a 14-day withdrawal right after delivery, as long as the product is unused. See our refund policy.